- Request a return for refund within: 30 days
- Request a return for replacement within: 30 days
- All product returns require a Return Merchandise Authorization (RMA) number.
- You can request an RMA number by sending us email to firstname.lastname@example.org
- Most products that are new and unopened can be returned to us within 30 days.
Products that are received by InterDirectSupply.com in any of the following conditions are not eligible for return and may be rejected:
- Any product not purchased from InterDirectSupply.com
- Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
- Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
- Any product from which the UPC code has been removed from its packaging.
- Any product that exhibits physical damage. If you received your product damaged you must contact us within 48 hours after delivery. Otherwise, this is would not be considered a return.
- Any product for which you have submitted a mail-in rebate.
- Any product which appears tampered, customized or altered in any way.
- Any product that is returned with markings or writing made by the customer on the original box.