Return Policy

  • Request a return for refund within: 30 days
  • Request a return for replacement within: 30 days
  • All product returns require a Return Merchandise Authorization (RMA) number.
  • You can request an RMA number by sending us email to interdirectsupply@gmail.com
  • Most products that are new and unopened can be returned to us within 30 days.
  • Products that are received by InterDirectSupply.com in any of the following conditions are not eligible for return and may be rejected:
    • Any product not purchased from InterDirectSupply.com
    • Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
    • Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
    • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
    • Any product from which the UPC code has been removed from its packaging.
    • Any product that exhibits physical damage. If you received your product damaged you must contact us within 48 hours after delivery. Otherwise, this is would not be considered a return.
    • Any product for which you have submitted a mail-in rebate.
    • Any product which appears tampered, customized or altered in any way.
    • Any product that is returned with markings or writing made by the customer on the original box.